Project Description

Essential Industries is a privately-owned corporation located in Merton, Wisconsin that is dedicated to providing high quality janitorial maintenance systems and chemicals for commercial and industrial facilities.

In looking to replace their aging Avaya phone system, Essential Industries wanted to implement a solution that enabled them to:

  • Support Call Queue functionality within their customer service department
  • Self-manage their phone system and reduce support costs
  • Integrate with the existing overhead paging system in production areas
  • Support multiple Fax-to-Email sessions concurrently
  • Integrate with future technologies in a cost-effective way
  • Expand the system as needed to meet future business needs

In addition to implementing a Digium Switchvox phone system that met the desired requirements, DVI’s solution also included an upgrade of their core network switch infrastructure to establish and support VLANs and QoS services.