Project Description

Hedberg Public Library is a service of the City of Janesville and is a member of the Arrowhead Library System, a consortium of public libraries in Rock County. The library was looking to replace its existing Nortel phone system and required a phone system solution that would:

  • Run on the existing network infrastructure
  • Support cordless phones and traditional desk phones
  • Allow phone locations to be easily moved by internal staff personnel
  • Allow users to be re-assigned to different call queues quickly and easily
  • Support several different department queues and inbound DID numbers
  • Allow individual and group paging through both the phones and an overhead paging system
  • Integrate with the library’s existing outbound dialing patron notification system (an automated system that calls patrons when a reserved book becomes available)
  • Provide the ability to be self-managed by the existing IT staff (to reduce support costs)
  • Expand as needed to meet future business needs

The added features that DVI provided in our Digium Switchvox solution were also welcomed including:

  • Voicemail-to-Email functionality
  • The ability for internal staff to easily change and automate system greetings and business hour messages to accommodate holidays and weekends
“I am rather surprised on how smooth this all went. I felt like… What? That’s it? No major problems? … I am really happy with the DVI team and how well everything went. You have a great product, great sales, great installers and a great trainer.”
Emrick Gunderson ~ Computer Systems Manager, Hedberg Public Library