What We Do for Businesses

Technology is a strategic business asset that can support strategic objectives, mitigate risk, and differentiate your organization within the industry and in the eyes of the customer. A technology plan defines why and how your technology needs to support your business.

Does your technology plan:

  • Identify technology trends – such as mobility, virtualization, cloud computing, collaboration, data mining and analytics; and define how they can be used to promote business goals
  • Consider new and emerging technologies – and their impact on business culture, practices, channel and service delivery as well as meeting customer expectations
  • Generate new opportunities and revenue – by communicating via the mediums (voice, web, email, text, social media, etc.) your vendors and customer actually use, as well as through the tracking and analyzing critical communication and information data
  • Address security vulnerabilities – including unauthorized access and theft risks of buildings, data networks, devices, and information
  • Establish business continuity – by planning and testing disaster recovery, implementing system and service redundancy, and providing remote and mobile access solutions
  • Manage IT spending – by providing metrics to evaluate projects’ ROI, validate efficiency gains, and eliminate unnecessary costs, etc.
  • Confirm Regulatory Compliance – with applicable government regulations (PCI, Sarbanes-Oxley, HIPPA, etc.)
  • Manage to resources and skills – Acquiring, training, retaining, and managing career expectations of professionals in IT and IT related areas and the loss of knowledge and skills due to outsourcing
  • Confirm support services – such as installation, upgrades, troubleshooting, training, support; does it ensure necessary data and applications work without disruption during maintenance
  • Define and set proper governance and controls – for technology discovery, evaluation, acquisition, configuration management, design and implementation, monitoring and measurement, system continuity, security, and documentation
  • Retain knowledge – so critical systems can be maintained when key personnel are not available or leave

DVI’s technology planning services identify the strategic plans of the organization, explore and present different technology strategies, generate business case documentation, develop budgets, and participate in Q&A sessions to collect input and build project support. DVI Consulting has helped many organizations develop meaningful and affordable strategic technology plans. More Information.

A solid network infrastructure is critical to providing the reliability, consistency, and speeds necessary to operate and support your business, technologies, and applications.

Does your current data network infrastructure:

  • Segment data traffic – separate data traffic to ensure key programs and/or users have the network resources they need to run effectively
  • Allow remote access – for staff to access their information from offsite in a secured way and become more efficient
  • Support mobility – without creating network slow-downs, time outs, or other issues
  • Secure confidential information – control file and information access based on the device and/or user credentials
  • Enable business continuity – using your planned and tested network failover and maintaining availability of remote and mobile access
  • Protect against internet attacks – defend against viruses, malware, and other malicious attacks
  • Protect against unauthorized user access – automatically identify unauthorized users, block them, and notify the appropriate personnel
  • Provide guest access – allow guests, customers, vendors, and partners internet access during onsite meetings and events
  • Provide lifetime equipment warranties – certain manufacturers offer lifetime warranties that can save the organization considerable money over time

DVI has installed dozens of wired and wireless networks for nonprofit, education, religious, and business organizations using solutions from several different manufacturers (Cisco, HP, Trapeze, D-Link, and others). Our recommendations and solutions are always based on your unique requirements and goals. More Information.

As more internet-based, cloud, and IP-based services, hosted applications, and remote access tools are utilized, business organizations are placing more bandwidth demands on their data network and internet resources than ever before. Organizations need to continually evaluate their data, voice, and internet services to ensure they have the proper services in place to meet demand and manage cost.

Has your organization reviewed your data, voice and internet services to:

  • Ensure your voice, internet, and data services are properly sized – 25% of all businesses pay for extra voice lines they never need, while insufficient internet and data speeds can cost your business money in both time and inefficiency
  • Ensure business continuity – internet, data, and phone line redundancy between different carriers and different facilities ensure service availability and may be available at no additional cost
  • Avoid paying too much – most business organizations pay on average 30% more than they need to for phone lines and internet access
  • Support multi-site connectivity – including proper design and configuration to support dynamic failover to a second location should your primary site fail
  • Determine if offsite or cloud services may be right for you – and how they affect your costs and bandwidth requirements
  • Confirm the accuracy of your bill – the phone and internet bills of many businesses are inaccurate due to service changes, contract discrepancies, and simply and common service provider errors

With an average savings of 30% across business organizations, we highly recommend having DVI complete a data, voice and internet service review. With expertise on and access to over 50 local and national service providers, DVI can find the solution that is right for you. More Information.

Prudent business practices and government regulations are resulting in business organizations’ IT infrastructures becoming more complex in order to provide the availability, reliability, and security needed.

Would your organization like to:

  • Free up time for your staff and faculty – contract with an outside firm to support more complex technologies
  • Reduce response times – in many cases an outside vendor can provide quicker and a more complete response than your own staff and volunteers
  • Add expertise – while some expertise can be provide by staff and volunteers, some specialized expertise is best provided from an outside vendor
  • Generate proper budgets – have DVI work with your staff to identify the appropriate solutions and accurate cost details
  • Reduce Costs – consider non-proprietary technologies or a managed service contract that includes service, support, and equipment upgrades

DVI Consulting’s IT Service and Support can be purchased as a managed service, a block of hours, or on a “as needed” basis to help businesses keep their systems and operations running smoothly. More Information.

Business organizations looking to outpace the competition and differentiate themselves with customers are rethinking what their phone system can do for them. The advancement of voice technology and the expanding adoption of IP-telephony (VoIP) has transformed the traditional phone system’s role into that of an integrated business communications and intelligence platform. Businesses can now unify, simplify, and enhance the communication experience between staff, vendors, partners, and customers; while at the same time gaining business intelligence, improving responsiveness, and enhancing value.

Does your current phone solution:

  • Enable mobility – allow system users to make, receive, and transfer calls from anywhere
  • Simplify your messaging – allow messages to be retrieved on any type of user device (phone, smart phone, pc, tablet) for playback
  • Share information and promote programs – designate the on hold message content and allow callers to access and listen to informational notices or promotional material on demand 24/7
  • Integrate with other key business systems – to log or retrieve key information for an improved caller experience; track and automate specific internal tasks to simplify procedures and improve efficiency
  • Gather business intelligence – by providing a means to track and mine call data to find additional revenue opportunities, drive staffing decisions, track response to business promotions and mailers
  • Dynamically route calls – quickly and easily build customized call routes based on any number of criteria including telephone number, geography, DID, and many more
  • Integrate with Microsoft, Google, Apple and any web-based application – to allow for greater user efficiency and comfort
  • Manage inbound and outbound faxing – built in fax capabilities allow users to make/receive faxes at their desktop removing the cost associated with stand-alone fax machines and better securing confidential information
  • Support professional conference services – built in conferencing tools allow users to schedule, moderate, and record call conferences similar to third party solutions without the third party costs
  • Save money by managing your own phone system – unplug and move your phone as needed; make other changes through a simple and easy to understand web page

IP-based phone and unified communications systems are the way of the future and will bring to your organization cost savings in management, maintenance, and phone call costs, while enhancing your ability to communicate with your staff and community in unique and customized ways. More Information.

Prudent business practices and government regulations require business organizations be secure.

Is your organization taking all reasonable steps to address:

  • Understanding and managing security risks
  • Compliance
  • Building access
  • Video surveillance
  • Web content protection
  • Remote access
  • Confidential information security
  • Unauthorized user access
  • Internet attacks
  • Intrusion detection

DVI can help guide business organizations through an affordable, holistic approach to identify key vulnerabilities, to develop and enforce procedures, and to properly implement and manage security technologies. More Information.

Top Requested Solutions for Business

  • Enhanced Mobility and Remote User Integration
  • Business Intelligence Integration
  • Data, Voice, and Internet Services Analysis
  • Multi-site Configurations
  • Security (Building and Network)
  • Local Site Survivability
  • Audit and Compliance

Our Commitment to Business Organizations

  • Deliver stable, low risk, and efficient solutions
  • Implement solutions with a strong Return on Investment (ROI)
  • Lower your one-time and recurring operating costs
  • Leverage standards-based technologies that will integrate with existing application platforms

Group Purchasing Programs

For businesses, affiliations, or associations responsible for assisting and/or supporting many individually owned or operated locations; DVI has successfully rolled out national, state, and regional programs to harness the purchasing power of many individual locations to generate additional price savings. More Information.

We Work to Understand You

Business organizations are unique in that no two businesses are ever the same. Industry, size, geography, employees, culture, products, revenue segmentation, ownership structure, and other elements mix together in ways that make each and every company unique. Only by understanding the unique elements, along with pinpointing the correct business needs and requirements, can a proper solution be identified and the business impact and value proposition clarified.

DVI has been servicing the business community since 2003 and serves as a trusted advisor to hundreds of businesses – including many companies listed on the “Top Workplaces in Southeastern Wisconsin” (Journal Sentinel, 2010-2013).

As a member of the business community ourselves, DVI truly appreciates the challenges and unique issues you face. Like you, we work hard each and every day to deliver high-value high-quality solutions that will help you and your business succeed.

To accomplish this, we have tailored our roles, responsibilities, internal processes, and solutions to:

  • Balance functionality and capability with affordability. Post-recession IT investments and projects have become more tactical in scope, with even a greater focus on price and shortened ROI’s. We understand this and design our solutions with flexible deployment options that fulfill your immediate business needs with the ability to easily and cost-effectively implement additional features to meet future business requirements as resources become available.
  • Generate enhanced value. The ability to unlock additional value from any solution can be what sets a vendor apart. As one of our primary Service Goals, DVI is committed to delivering ongoing value for clients. Our experienced analysts will help you locate and identify ways to lower your ownership costs, improve efficiency through integrating systems, inspire new/different ways to interface with your customers to improve their experiences, and uncover ways to collect and mine data to identify new areas of opportunity.
  • Deliver significant change with minimal pain. Even the right solution, installed by the wrong vendor, can negatively impact a project and upset customers and staff alike. Through clear, informative, and timely information; specialized installation procedures; and high-quality training; we deliver a positive installation and implementation experience for all members of the organization.
  • Extend business resources. As experienced as your staff may be, there are always times when outside help will be needed. Our responsive and accessible staff will provide quality service and support, applying their expertise at every level and every opportunity.

In order to deliver a unified and consistent experience, we serve as a single source for consulting, design, project management, implementation, training, and support and maintenance services all directed to improving productivity, efficiency, and customer service within your business. We also hold an established installation record with more than 90% of our first-time customers becoming repeat clients.

We strive to use our educative and collaborative approach to empower you and your team to make informed decisions on the highest-value, highest-quality solution(s) for your business.

Businesses Who Enjoyed Their DVI Experience

Learn more about the projects we completed for each of these clients

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